There is a lot of competition between online casinos. All casinos offer online casino bonus promotions: they give players free chips or money to gamble with. To stop bonus hunters prowling from casino to casino bagging the bonuses but not staying to gamble at the casino they require some form of protection.
The casinos protect themselves by imposing wagering requirements. Players are not allowed to withdraw the bonus money, or cash in their winnings until they have wagered an amount specified by the wagering requirements. There may also be restrictions about which games can be played to count towards the wagering requirements. Games such as slot machine games where the house has a large edge will usually count 100% towards the wagering requirement. On the other hand the house edge in blackjack is very small indeed, and wagers on blackjack may not count towards the wagering requirement at all, or they may only make a very small contribution.
It is an unfortunate fact that there are often disputes between online casinos and gamers, when the gamers try to withdraw their winnings. The regulator eCOGRA’s disputes section reports that most disputes revolve around casino bonuses. This article gives some tips which you can follow to make sure you don’t face any of these problems.
Use a specialist comparison site to compare bonuses. Often the casinos themselves hide wagering requirements in their terms and conditions. You can use the comparison site to pick a casino which has wagering requirements you are happy with.
Please, please double check the terms and conditions at the casino website. In half the disputes the player was found to be in the wrong, and the casino was right. This seems to suggest that the casino operated within its own terms and conditions, but the player still felt cheated enough to make a complaint. If you don’t understand what the terms and conditions mean then contact the customer services. If you think that the terms and conditions are unfair, or are still unclear after contacting customer services, then you really should take your business elsewhere no matter how attractive the bonus seems at that casino.
Choose a casino that uses software such as “Clear Play Bonus System” from Microgaming. This keeps separate cash and bonus balances for each player, and avoids a lot of the confusion which causes disputes in other casinos. The separate balances gives the player a clear picture of who quickly he is clearing the wagering requirement. Always choose a casino with separate cash and bonus balances.